Slides
Page 1
Welcome to Our 2026 Investor Day S E P T E M B E R 2 9 , 2 0 2 6
Page 2
Safe Harbor Statement 2 This presentation contains forward-looking statements. All statements contained in this presentation other than historical facts, including our expectations regarding our business strategy and plans, potential market growth opportunities, technological or market trends, addressable market opportunity and our objectives for future operations, are forward-looking statements. Forward-looking statements generally contain words such as “believes”, “expects”, “may”, “will”, “should”, “seeks”, “approximately”, “intends”, “plans”, “estimates”, ”anticipates”, and other expressions that are predictions of or indicate future events and trends and that do not relate to historical matters. Although the forward-looking statements contained in this presentation are based upon information available at the time the statements are made and reflect management's good faith beliefs, forward-looking statements inherently involve known and unknown risks, uncertainties and other factors, which may cause the actual results, performance or achievements to differ materially from anticipated future results. Important factors that could cause actual results to differ materially from expectations include, among others: our inability to attract new customers on a cost-effective basis; our inability to retain customers; our inability to market and sell new products and services; interruptions in our software or services; our inability to achieve the anticipated effect on our business as a result of our acquisitions; intense competition; our reliance on retailers and reseller partnerships to sell our products; inability to achieve desired benefits in the use of artificial intelligence in our business and potential increased liability; our reliance on vendors to manufacture the on-premise appliances and end-point devices we sell; our reliance on third parties for our network connectivity and co- location facilities; our reliance on third parties for some of our software development, quality assurance and operations; and our reliance on third parties to provide the majority of our customer service and support representatives. The forward-looking statements contained in this presentation are also subject to other risks and uncertainties, including those more fully described in our filings which we make with the Securities and Exchange Commission, from time to time, including the risk factors contained in our Quarterly Report on form 10-Q for the quarter ended July 31, 2026, filed with the SEC on September 4, 2026. The forward-looking statements in this presentation are based on information available to Ooma as of the date hereof, and Ooma disclaims any obligation to update any forward-looking statements, except as required by law. This presentation also contains statistical data, estimates and forecasts made by independent parties and by us relating to market size and growth, as well as other data about our industry and business. These data involve a number of assumptions and limitations, and we have not independently verified the accuracy or completeness of these data. Neither we nor any other person make any representation as to the accuracy or completeness of such data or undertake any obligation to update such data after the date of this presentation. In addition, projections, assumptions and estimates of our future performance and the future performance of the markets in which we operate are subject to a high degree of uncertainty and risk. This presentation includes non-GAAP financial measures. These non-GAAP financial measures are in addition to, and not a substitute for or superior to measures of financial performance prepared in accordance with GAAP . There are a number of limitations related to the use of these non-GAAP financial measures. For example, other companies may calculate similarly-titled non-GAAP financial measures differently. Refer to the appendices for reconciliations of these non-GAAP financial measures to the most directly comparable GAAP measures.
Page 3
3 Ooma [ˈümə] noun 1. Object Of My Affection 2. Cloud-based unified communications solutions 3. Services that deliver superior customer experiences
Page 4
Ooma Leadership Team 4 Eric Stang Chief Executive Officer Toby Farrand SVP, Engineering & Operations Jim Gustke SVP, Marketing & Residential Sales David De Ridder VP, Talkatone Dennis Peng SVP, Product Management Robert Ferrer SVP, Business Sales Cameron Gibson VP, Human Resources Jenny Yeh Chief Legal Officer Chris Burgy SVP, Corporate Development Ari Rabban VP & GM Phone.com Shig Hamamatsu Chief Financial Officer Roy Calvo SVP, Customer Service Kerrin Parker SVP & GM New Business
Page 5
Ooma Today 5 * Revenue, Adjusted EBITDA and Recurring Non-GAAP Gross Margin amounts are for the last four fiscal quarters. Adjustments to EBITDA and other non-GAAP values are described in the Reconciliation of Non-GAAP Financial Measures tables in the appendix. Annual Exit Recurring Revenue (AERR); it includes Ooma Business, Residential and 2600Hz. Annual Exit Recurring Revenue is annualized from the most recent quarter . ** Net dollar subscription retention rate (NDR) is the average of the NDR reported for the trailing four fiscal quarters as of July 31, 2026. Note: Our fiscal year ends January 31. Core users exclude 2600Hz and Talkatone users. See GAAP to Non-GAAP reconciliation schedules provided in the appendix. Multi-tenant SaaS platform Telephony, Messaging, Video, and more > 1.4 million core users 1,444 employees and contractors HQ: Sunnyvale, CA Founded 2003; IPO 2015 NYSE: OOMA REVENUE* $307 million +17% ANNUAL EXIT RECURRING REVENUE* $299 million 99% retention** ADJUSTED EBITDA* $44 million +68% RECURRING NON-GAAP GROSS MARGIN* 72%
Page 6
Strategy 6 Provide leading communications and related services that deliver advanced features, superior ease of use, and uncommon value to businesses and consumers worldwide
Page 7
Ooma’s Evolution: A Trajectory of Innovation 7 20142003 2022 2024 Telo Rated #1 by Consumer Reports Several Acquisitions Office Rated #1 by IT Professionals 45+ Partner Resellers Recognized for Strategy Leadership by F+S UCAAS WHOLESALE 2600Hz Acquisition Adopted by Service Titan RESIDENTIAL POTS REPLACEMENT
Page 8
Creating Value in Our Target Segments 8 CUSTOMER NEED WHY OOMA Small Business Communications Communicate in new and more efficient ways + Portray a bigger business image Curated feature set for SMBs, plus easy installation/use, great value, and support
Page 9
Creating Value in Our Target Segments 9 CUSTOMER NEED WHY OOMA Small Business Communications Communicate in new and more efficient ways + Portray a bigger business image Curated feature set for SMBs, plus easy installation/use, great value, and support POTS Replacement Reduce costs + Keep equipment operating Differentiated M2M features + End-to-end control/reliability
Page 10
Creating Value in Our Target Segments 10 CUSTOMER NEED WHY OOMA Small Business Communications Communicate in new and more efficient ways + Portray a bigger business image Curated feature set for SMBs, plus easy installation/use, great value, and support POTS Replacement Reduce costs + Keep equipment operating Differentiated M2M features + End-to-end control/reliability Wholesale Communications Software/Services Stay competitive as the industry evolves Modern platform, with leading pre-built applications and flexibility for innovation
Page 11
Creating Value in Our Target Segments 11 CUSTOMER NEED WHY OOMA Small Business Communications Communicate in new and more efficient ways + Portray a bigger business image Curated feature set for SMBs, plus easy installation/use, great value, and support POTS Replacement Reduce costs + Keep equipment operating Differentiated M2M features + End-to-end control/reliability Wholesale Communications Software/Services Stay competitive as the industry evolves Modern platform, with leading pre-built applications and flexibility for innovation Residential Communications Enjoy safety and convenience of a landline phone Highly reliable service at a lower cost
Page 12
Strategic Priorities 12 Craft leading solutions for targeted segments Build scale through cost-effective UCaaS acquisitions Extend our leadership serving SMBs through focus on AI Drive profitable growth POTS = Plain Old Telephone Service Dramatically grow AirDial by winning carrier and other resale partners Establish 2600Hz as the modern platform for the future Reignite Residential growth with MyPhone and StarDial OVERALL BUSINESS PRIORITIESBUSINESS SEGMENT PRIORITIES
Page 13
Eric Stang Elka Popova Thad White, Chris Burgy Dennis Peng, Rob Ferrer Chris Burgy Jim Gustke Shig Hamamatsu Eric Stang Management Team, Elka Popova Agenda 13 Corporate Strategy Market Perspective UCaaS 2600Hz Residential Financial Metrics Acquisitions, Closing Remarks Q&A, Followed by Lunch AirDial
Page 14
Elka Popova, Frost & Sullivan 14 Elka Popova Vice President, Connected Work Frost & Sullivan (Toronto) ✓ Founder and leader of Frost & Sullivan’s Connected Work practice covering: ✓ UCaaS ✓ CPaaS ✓ Cloud collaboration ✓ Lead author for Frost’s annual Radar reports on UCaaS and CPaaS providers ✓ 25 years of proven accomplishment in market analysis and strategic consulting with industry leaders INDUSTRY EXPERTISE UCaaS and Cloud Collaboration UC Systems and Endpoints CPaaS SIP trunking and cloud-connected calling FUNCTIONAL EXPERTISE Market and Competitive Intelligence Forecasting Strategy Development and Client Growth Consulting
Page 15
15 15 © 2026 Frost & Sullivan. All rights reserved. This document contains highly confidential information and is the sole property of Frost & Sullivan. No part of it may be circulated, quoted, copied, or otherwise reproduced without the written approval of Frost & Sullivan. UCaaS Market, Global, 2024-2031 AI Is Enhancing UCaaS Value Propositions; POTS Replacement is an Urgent Priority
Page 16
16 Growth Drivers UCaaS: Growth Drivers, Global, 2026-2032 Driver 1–2 Years 3–4 Years 5–6 Years Scalability, rapid feature access, lower capex, and outsourced management will sustain cloud communications migration. High High High Communications modernization is central to digital transformation and organizational agility. High High High Collaboration tools often lead purchases, with cloud PBX adopted later as an add-on. High Medium Medium AI capabilities will increase customer value, accelerate cloud adoption, and boost ARPU. Medium High High Hybrid work is accelerating legacy-system replacement with UCaaS for seamless access across locations and devices. Medium Medium Medium Frontline demand, vertical workflows, and advances in mobile UCaaS, wearables, IoT, CPaaS, and APIs are expanding the market. Low Medium Medium Source: Frost & Sullivan
Page 17
17 Revenue and Unit Shipment Forecast 0.0 50.0 100.0 150.0 200.0 250.0 0.0 5.0 10.0 15.0 20.0 25.0 30.0 35.0 40.0 45.0 50.0 2023 2024 2025 2026 2027 2028 2029 2030 2031 Revenue 26.50 28.48 30.42 32.39 34.58 36.98 39.67 42.60 45.01 Installed Seats 121.2 133.1 145.2 158.1 172.0 186.7 202.3 218.8 235.9 Installed UCaaS Seats (Million) Revenue ($ Billion) Revenue CAGR (2024–2031)= 6.8% Installed Seats CAGR (2024–2031) = 8.5% UCaaS: Revenue and Installed Seats Forecast, Global, 2023–2031 Note: All figures are rounded. The base year is 2024. Source: Frost & Sullivan
Page 18
18 Agentic UCC AI Adoption—Global Agentic AI is mostly in trials, not production: 58% are still watching or piloting in 2026. By 2029 the center of gravity moves to deployment, with multi-use-case adoption nearly doubling from 15% to 29% and the watching group collapsing to 7%. Q22. By the end of 2029, how extensively do you expect your organization to use agentic AI within communications and collaboration solutions? n=1011 Source: Frost & Sullivan 17% 41% 27% 15% 7% 27% 37% 29% Watching Proof of Concept (PoC) Implemented at least one agentic AI telecommunication capability Implemented agentic AI telecommunication capabilities across multiple & distinct use cases 2029 2026 Agentic UCC AI Adoption, Global, 2026 vs 2029 Q21. Which of the following best describes your organization’s current stage of adopting agentic AI within communications and collaboration solutions? n=1198
Page 19
19 38% 34% 37% 51% 35% 46% 55% 44% 39% 43% 9% 8% 12% 6% 7% 5% 1% 7% 3% 10% 2% 2% 1% 5% Global APAC Europe LATAM North America Strongly Agree Somewhat Agree Preference for Single Integrated Platform with Common AI Technologies—Global and by Region Q20. As you consider your organization's next communications solution and provider, please indicate your level of agreement with the - We will choose a single integrated platform to use common AI technologies across calling, meetings, messaging, & contact center.? Global n=1,198, Global n=1198, APAC n=323, Europe n=320, LATAM n=193, North America n=362 Source: Frost & Sullivan Platform consolidation is near-consensus, with 84% globally agreeing they will choose a single integrated platform for AI across calling, meetings, messaging, and contact center. Preference for Single Integrated Platform with Common AI Technologies Across Calling, Meetings, Messaging, and Contact Center, Global and by Region, 2026
Page 20
20 Investments in Specialty POTS-Replacement Solutions 56% 37% 5% 2% Start or increase investment No plans to adopt or no change in existing investment Decrease or discontinue investment Do not know More than half of surveyed organizations plan to adopt or increase investments in next-generation solutions replacing specialty POTS lines. Clearly, there is a sense of urgency resulting from deregulation and copper retirement around the globe. Source: Frost & Sullivan Q16. How are your investments in the following solutions going to change by the end of 2029? – Next-generation POTS replacement solutions, N=1,198 Investments in Next-Generation Specialty POTS-Replacement Solutions, Global, 2026–2029
Page 21
21 Ooma AirDial Best Practices Recognition: Capitalizing on the POTS-Replacement Opportunity • Frost & Sullivan estimates that there are approximately 12 million POTS lines in the US that need to be replaced with next-generation solutions. • Ooma AirDial is purpose-built for mission-critical analog applications such as fire alarms, elevator phones, emergency call boxes, fax, and POS systems, addressing a gap not fully served by traditional UCaaS and IP telephony solutions. • Ooma differentiates through its integrated, single-vendor architecture, combining hardware, connectivity, voice services, centralized management, and MultiPath Technology for highly reliable, compliant service delivery. • The recently launched POTSTracker extends AirDial beyond line replacement by providing AI-driven visibility into POTS exposure, regulatory discontinuance risks, migration prioritization, and cost-saving opportunities. • Frost & Sullivan recognizes Ooma for combining: • strong strategic execution • continuous innovation • robust compliance and security • superior customer experience
Page 22
22 Platform and Products POTS REPLACEMENT Thad White VP, Emerging Products
Page 23
POTS Replacement Is Different from UCaaS 23 COMMON APPLICATIONS Fire Alarm Panels Security Panels Elevators Gate Phones Security Panels PBX Trunks Blue Light Phones Door Entry Intercoms Boiler Room Alarms High Volume Fax REQUIREMENTS • Battery back-up • Cellular connectivity • Network redundancy • Modem support • Alarm protocols (Contact ID, Pulse, SIA) • T.38 fax • Auto ringdown COMPLIANCE • NFPA72 fire alarm • State fire marshal listings • ASME elevator • Managed facilities voice network RELIABILITY • Telco closet installation • 24x7 monitoring and support
Page 24
AirDial PLATFORM ADVANTAGES Layer 1 AirDial Device • Analog FXS ports • Battery back-up • LTE+ broadband • Line supervision • Firmware updates Layer 2 Cloud Call Control • Registration, call routing, e911 • Number porting and management • Media handling and alarm signaling Layer 3 Management Plane • Partner/reseller access • Proactive and customizable alerts • Remote provisioning • Status monitoring Customizable firmware to serve difficult applications Full control over reliability Ability to create differentiated features AirDial Is Owned and Built by Ooma 24
Page 25
AirDial Differentiation: Multi-Path Redundancy 25 ✓ Simultaneous data transfer over two networks ✓ Seamless failover across both pathways ✓ US patent: “Enhanced Multi Transport for Redundancy” One property manager deployed >1600 lines across 250+ properties Another property manager saved 50% on telecom costs Property managers value AirDial’s multi- path for fire / life safety use cases AirDial Ethernet/ LTE LTE Property Managers Choose AirDial
Page 26
AirDial Differentiation: Notifications and Alerts ✓ Persistent VPN connection for active monitoring ✓ Extensive range of alerts: • Call alerts • Connected equipment alerts • AD status alerts ✓ Available to MSPs/partners as well A multi-state healthcare organization deployed 760 lines across 300 locations One collection of treatment clinics uses AirDial for fax machines in nearly 100 locations Hospital systems value AirDial for notification when emergency red phones are left off-hook Healthcare Chooses AirDial 26
Page 27
AirDial Differentiation: Remote Device Management (RDM) 27 ✓ Portal for monitoring, customization, and analytics • Configure alerts • See device metrics • Export CDRs and reports ✓ Hierarchical management (partner views across multiple customers) ✓ Everything on one pane-of-glass A rural lifestyle retailer installed >1,600 lines at 800 locations in 47 states Retailers using AirDial include luxury goods brands, sporting goods, pharmacies, fast food chains, and convenience stores Retailers value Ooma’s REST APIs to connect to internal monitoring systems Retailers Choose AirDial
Page 28
AirDial Differentiation: Installation/ Project Management 28 ✓ Project planning for large deployments ✓ Trained third-party installers ✓ Flexible across T-Mobile, AT&T, and Verizon Networks Over 800 schools and school districts have chosen AirDial A school district is currently replacing ~1,100 POTS lines across 142 sites Schools value Ooma’s turnkey installation services Schools Choose AirDial *As of August 2026 Schools and School Districts with Ooma*
Page 29
Ooma AirDial and Phoenix Senior Living 29
Page 30
AirDial Product Innovation 30 HARDWARE Dual Box Dual Modem FedRamp Early Start 5G High Density Carrier 2 Carrier 1 REMOTE DEVICE MANAGEMENT M A N A G E Mixed deployments across Telo, Office, Connect, and other Ooma services E X PA N D Proactive monitoring of device/ connectivity issues E S TA B L I S H Automated diagnosis and remediation for select issues
Page 31
31 Sales and Marketing POTS REPLACEMENT Chris Burgy SVP, Corporate Development
Page 32
• Mix of life-safety equipment, modem-based devices, fax and voice • Forced shutdowns by incumbent carriers are now underway • Canada is an additional opportunity Market Opportunity 32 Business & Government-Grade Local Exchange Switched Access Lines – June 2025 US Total (50 States + DC): 8,507,000 Lines Source: FCC Voice Telephone Subscriptions (VTS_State_Subscriptions_J24_to_J25.xlsx. State boundaries: US Census Bureau cartographic data (simplified) AK/HI relocated as insets for readability. Business and government-grade switched access lines still in service in the US ~8M
Page 33
Market Is Heating Up POTSTracker.com Tracks New POTS Shutdown Announcements 33
Page 34
MULTI-FACETED ROUTES TO MARKET Go-to-Market Strategy 34 Tier 1 carriers ~60% of bookings CLECs and wholesalers Next-gen aggregators Other UCaaS companies Alarm dealers and MSPs Technology services distributors, agents and VARs ~40% of bookings Direct sales WHY OOMA WINS PARTNERS • Best-in-class solution • Strong R&D investment • Significant experience and scale in VoIP • Highly flexible partnership models • Significant investment in partner enablement and success 45+ Reseller partners today
Page 35
New AirDial Carrier Partner: Telus A national carrier partnership that expands AirDial in Canada End-to-end solution Flexibility in the service delivery chain Track record with US carriers WHY WE WON ~300,000 lines to be converted by Telus Business Solutions SCOPE Contract signed; launch planning under way Dual-phase: US data centers first, then the Canadian data centers we are deploying Estimated go-live in 2H FY27 TIMING 35
Page 36
AirDial Economics 36 Low churn and sticky once installed Successful three-year renewals with early customers Recurring service revenue non-GAAP gross margin targeted at or above the corporate average of 72% Small upfront product/installation loss, recovered quickly through recurring revenue Partners carry most of the sales and marketing expense on large opportunities Allows Ooma to pursue large deals without a large fixed sales force Goal: 333,000 lines, $100M recurring revenue 3 yr typical term; some at five years ~$25 Ooma target, per line per month, subscription* 45+ reseller partners SOLD ON CONTRACT TWO REVENUE STREAMS SELLING EFFICIENCY . *Blend of direct and partner pricing, for investor modeling purposes
Page 37
37 Platform and Products UCaaS Dennis Peng SVP, Product Management
Page 38
BUSINESS PRESENCE MULTI-MODAL COMMUNICATIONS WORK FROM ANYWHERE ADAPTABILITY ENHANCED EXPERIENCE VALUE Business DID, 800#, Virtual Receptionist Call, SMS/MMS, eFax, Conferencing, Meetings IP Phone, Desktop App, Mobile App, Multi-ring, Ring Groups, Forwarding Admin Portal, Regular Feature Updates Call Recording, Call Blocking, VM Transcription, Queuing, Logs/Analytics, AI-based services Cloud-driven Economics, Pay for what you use, No IT required Ooma UCaaS Delivers 38
Page 39
Ooma Serves a Broad Range of Customers 39 Source: Ooma Customer Data as of July 2026; Includes Ooma Office, Ooma Enterprise, OnSIP, Phone.com, Fluentstream. *Data excludes Regus and non-UCaaS business users. OOMA BUSINESS UCAAS USERS BY SIZE OF ACCOUNT* 36% 20% 14% 16% 5% 10% Users in Accounts with 1-4 Users 200+ Users 100-199 Users 20-99 Users 10-19 Users 5-9 Users 100% = 534,000 Most users are SMB 45% of users are in firms with 10+ seats Most firms are in North America OOMA OPERATES IN 30 COUNTRIES
Page 40
Ooma Targets Two Customer Types 40 • 50-1000s of employees, complex needs • Professionally run, often multi-site organizations • Decision maker: CIO and IT, Operations, Facilities Leadership • Motivations: Integrate with business processes, support legacy infrastructure, call/contact center and AI capabilities, reliability • 1-200 employees, telephony centric • Professional services, industrial and main street businesses • Decision maker: Business owner • Motivations: Run more efficiently, improve customer experience, save money, available support ENTERPRISE SMALL / MEDIUM BUSINESS
Page 41
Ooma Office Makes It Easy for Customers 41 Available Helpful Support Strong Value Easy to Adopt and Use • Hundreds of agents standing by, in North America and internationally • Preactivated onboarding • Set up assistants • Wired and wireless phones, receptionist phones, paging systems • Desktop, mobile, and video apps, browser extensions • Integrations to other business systems • AI Features • All-in-one pricing by tier of service • Simple pricing and no contracts
Page 42
Ooma Office and Optometric Management Group 42
Page 43
Ooma Enterprise Gives Larger Businesses the Flexibility to Succeed 43 Enterprise-Level FeaturesPlatform Flexibility Focused Applications and PartnersCustomer Enablement Call center CRM integrations Flexible desk phone experiences Advanced reporting/analytics API-based integrations Custom call flows Hybrid deployments Hospitality solutions TEAMs routing Select white-label partners Network design Managed deployment
Page 44
Ooma Enterprise and Renodis 44
Page 45
Investing for Leadership 45 CUSTOMER ENGAGEMENT FEATURES WEB CALLING CALLER INFO POP Charlie Johnson CONTACT US Voice/text/web collaboration solutions Call center Tracking and Analytics AI SOLUTIONS Easily-used interfaces Low-cost call transcription, search and summarization Suite of agent applications CRM INTEGRATIONS 25+ general and vertical-specific integrations Preview client profiles Access records and log interactions
Page 46
Ooma CX (Call Center) – Coming This Fall 46 Call center functionality to queue, route, monitor, and track calls dynamically Customer support Inside sales and lead response Appointments and scheduling $49.95* per user/ per month1 WHAT IS IT COMMON USE CASES PRICING INTELLIGENT ROUTING • Skills-based routing • Strict and loose skills routing • Agent skill assignment • Position and wait time announcement • Callback support • Enhanced queue configuration • Queue dashboard • Calls waiting and queue wait times per queue • Agent availability and status • Queue and agent statistics • Monitor, whisper, and barge • Queue and agent reporting • Call history and agent activity tracking • Abandoned call reporting • Custom pause reasons • Queue membership controls REALTIME VISIBILITY TEAM MANAGEMENT OOMA CX FEATURES * Prices exclusive of taxes and fees
Page 47
Usage-based pricing with low upfront fixed charges Multiple agents, each with a clear use and value Internal development and hosting to manage costs GREAT VALUE Novel applications suited to SMB customers Easy to set up, train, and use “Better together” solutions integrated into communications and CRM activities UNIQUE APPLICATIONS Ooma AI Strategy and Differentiation 47 Ooma Is Ideally Positioned to Leverage Customer Communications
Page 48
Current AI Solutions Generating Interest 48 AI Transcriptions Accurate, searchable transcripts Evaluate customer intent AI Summaries Recap what happened and what to do next AI Insights Understand what your customers are calling about, so you can act on the big picture Ask AI Ask a question about any call and get instant answers AI Answering Service Handles your most common questions, and takes detailed messages Starting at $14.99*/mo2 AI Receptionist A full virtual receptionist that answers calls, books appointment and transfers or texts callers Starting at $49.99*/mo3 AVAILABLE IN PRO PLUS ($29.95*/USER/MO) AVAILABLE AS ADD-ONS 1Illustrative; 2Includes 40 minutes; 3Includes 100 minutes Sales shift toward Pro/Pro Plus Pro Plus take rate nearly double Growing attach for add-on services EARLY INDICATIONS CUSTOMER EXAMPLE1 5 Pro Users $125*/mo 5 Pro Plus Users with AI Receptionist $200*/mo 5 User Insurance Office *Prices exclude taxes and fees
Page 49
AI Productivity Agent Bundle – Phase 1 Launching Now1 49 1 Phase 1 launch this fall will include ~4 agents Bundle of many agents designed to offer every business a boost STRATEGY Priced primarily on usage so businesses only pay for what they need 1Phase 1 launch this quarter will include ~4 agents Boost Your Sales • Lead Qualification Agent • Quote Follow-up Agent • Win-back Agent Engage Your Customers • Customer Briefing Agent • Writing Assistant • Appointment Reminders Agent • Payment Collection Agent Work More Efficiently • Call Review Agent • Daily Recap Agent Manage Your Reputation • Customer Loyalty Agent • Reputation Monitor Agent AI Productivity Agent Bundle
Page 50
50 Sales and Marketing UCaaS Rob Ferrer SVP, Business Sales
Page 51
SMB UCaaS Is Sizeable and Growing 51 US Census, The Number of Firms and Establishments, Employment, and Annual Payroll by State, Industry, and Enterprise Employment Size: 2022, Published 4/10/25. Statistics Canada, Business Register, Canadian Business Counts, Dec 2025; 1 Estimate based on: FCC Voice Telephone Services as of December 31, 2023, published November 2024; CRTC Data - Telecommunications sector, updated October 2024; Ooma internal estimates;. Compound annual growth rates are for 2020 – 2023 1 Estimates based on: FCC Voice Telephone Services as of December 31, 2024, published February 2026; CRTC Data - Telecommunications sector, updated October 2024 for periods prior to and including 2023 (with 2024 growth rates estimated based on internally extrapolated data applying 2020 -2023 compound annual growth rates); Ooma internal estimates; Compound annual growth rates are for 2021 – 2024. NORTH AMERICA FIRMS BY EMPLOYEE COUNT 62%17% 11% 9% 2% 1-4 Employees 4.8M Firms 5-9 1.3M 10-19 0.8M 100-499 0.1M20-99 0.7M 100% = 7.8M Firms 500+ 0.02M -4% CAGR1 21% CAGR122% Traditional 45% Over the Top VoIP 33% Cable/ Other VoIP NORTH AMERICA BUSINESS LINES 57M Business Lines1
Page 52
Marketing Strategy 52 SMALL / MEDIUM BUSINESS Main Message The Solution You Can Trust for Small Business Sub-messages • Run your business from anywhere • Look more professional • Build stronger customer relationships • Save money • Easy to use with great support Communication Process • Simple explanations • Frequent calls to action • Emphasis on ease & value Building Awareness • Radio (news, sports) • Online ads / lead generation • Industry trade shows & events • Referrals
Page 53
Marketing Strategy 53 SMALL / MEDIUM BUSINESS ENTERPRISE Main Message The Solution You Can Trust for Small Business Your Partner to Craft Solutions to Your Needs Sub-messages • Run your business from anywhere • Look more professional • Build stronger customer relationships • Save money • Easy to use with great support • Right solution for your type of business • Improve your business results • Reliability you can depend on • Flexible financial models Communication Process • Simple explanations • Frequent calls to action • Emphasis on ease & value • Sophisticated explanations • Needs assessment • Emphasis on education Building Awareness • Radio (news, sports) • Online ads / lead generation • Industry trade shows & events • Referrals • Analyst/Industry outreach • PR, trade shows, events • Vertical online pubs • Channel sponsorships & training
Page 54
Driving Sales Growth 54 Direct Sales • Marketing activity • Trained / motivated personnel • Turnkey solution for each type of customer Channel Sales • Targeted solutions (e.g., verticals) • Recognized, trusted channel team • Channel enablement tools/systems • Agents (sell) • VARs (sell/bill, install, on-site support) • MSPs (turnkey providers, often branded) • Distributors (inside sales teams) • Long-term commitment Strategic Partner Sales • Shared opportunity • Product monetization and integration • Sales support / training DRIVERS OF SUCCESS
Page 55
Ooma Office Economics 55 1Coming this fall *Prices are Ooma’s current pricing, which may change. Prices exclusive of taxes and fees. PRO PLUS • CRM Integrations, Team Chat • Hot Desking, Call Queuing • AI Features, and More PRO • Desktop App, Call Recording • Text Messaging • Videoconferencing, and More ESSENTIALS • 100+ standard features • Virtual Receptionist • Mobile App STANDARD SERVICE TIERS ADD-ON SERVICES $29.95*/ mo $24.95*/ mo $19.95*/ mo + More to Come … AI Answering Service AI Receptionist AI Productivity Agent Suite1 Ooma CX1 $49.99*/ mo $15.00*/ mo + usage $49.99*/ mo + usage $14.99*/ mo + usage
Page 56
56 Chris Burgy SVP, Corporate Development 2600Hz
Page 57
2600Hz Everything from server orchestration to voice, video, and chat is API-driven End user, admin, and back-office services in an architecture with true georedundancy and scalability Low-cost cloud model plus the alternative for the user to host 2600Hz: The Modern Platform for the Future Low-Cost Operating ModelMulti-Tenant Architecture100% API-Driven Desktop/Video Conferencing Mobile Customization / A.I. CPaaS UCaaS CCaaS 57
Page 58
2600Hz and ServiceTitan 58
Page 59
• Legacy platforms (e.g. Broadsoft and Metaswitch) • Fiber providers seeking to offer voice services • Vertical SaaS companies seeking to add UCaaS/CCaaS functionality MARKET DRIVERS • Aging legacy platforms missing critical features • Regulatory requirements and/or ARPU opportunity driving fiber- providers to offer voice • Voice is a natural add-on for vertical SaaS companies, especially to enable AI features Market Opportunity MARKET SIZETARGET MARKET Worldwide in scope Approximately 1,500 fiber providers in the US alone Estimate tens of millions of seats on legacy platforms 59
Page 60
60 Residential Jim Gustke SVP, Marketing & Residential Sales
Page 61
Ooma Telo Is Rated #1 61 RATED #1 BY CONSUMER REPORTS • PureVoice HD technology • DECT Handset and Mobile app • Freemium Business Model • Optional premier service for $9.99*/mo • ~723,000 subscribers and growing Source: Consumer Reports, 2024 Ooma Telo *Pricing excludes taxes and fees
Page 62
Residential Is a Sizeable Market 62 Source: FCC Voice Telephone Services as of June 30, 2024, projected to 2026; CRTC Telecom Sector– 2023 projected to 2026Source: Ooma survey of U.S. home phone users, Aug 2026 WHAT HOME USERS WANT 0% 5% 10% 15% 20% 25% 30% 35% Always had a home phone/a lot of people have my home number Works during a power failure or if an intruder cuts power to my home I like the convenience of having a number that rings throughout my house I get poor/no cell service at home I prefer the voice quality of home phone calls I prefer talking on a home phone handset I prefer giving a home phone number to others rather than sharing my mobile phone number 911 will always work with my home phone My home phone is always on so people can reach me in case of an emergency, unlike my mobile phone which I prefer to mute at night I have a home security system that requires a landline I have a home office I use a fax machine at home I have a child at home who’s old enough to make calls, including 911 in an emergency, but not ready to have his/her own mobile phone There is an elderly or disabled person in my household who needs access to a home phone “I like the convenience …” “911 will always work …” “My home phone is always on …” “I have a child at home …” NORTH AMERICA RESIDENTIAL PHONE LINES USA 22M CANADA 5M 100% = 27M MARKET DRIVERS: Delaying Smartphone use Unbundling Cable Copper Sunset
Page 63
FOR PARENTS • Safe and Sound with 911 • Scheduled Quiet Hours • Call Logs • Easy Set Up FOR KIDS • Simple Screen-free Calling • Trusted Circle • Party Line • Listen to Voicemails MyPhone: Built for Kids. Loved by Parents. 63
Page 64
MyPhone Market Opportunity Source: U.S. Census Data, 2026, 2020–2024 American Community Survey 5-Year Estimates Organizations Promoting Reduced Smartphone Use and Screen Time: 64 20M 33.7M HH with Children Age 5 to 14 HH with Children Age <18 U.S. HOUSEHOLDS WITH CHILDREN Source: 2025 Pew Research Center 86% of parents “Managing children’s screen time is a day-to- day priority” And more … Unplugged Wait Until 8th Screen Strong Smartphone Free Childhood Screen Sense (Millions)
Page 65
MyPhone Social Influencer Video 65
Page 66
Source: New Street Research 2026, Ookla Data 2026, TMF Associates 2026, 2030F is Ooma estimate NORTH AMERICA STARLINK SUBSCRIBERS StarDial: Phone Service for StarLink 66 Ooma StarDial Designed to Be Marketed Alongside StarLink Optimal sound quality from PureVoice HD technology 1.8M 2.7M 3.2M 2024 2025 2026 2030F 6M – 10M
Page 67
Copper Sunset Unbundling Cable Delay Smartphone Use Starlink Ooma Telo Economics SERVICE: Free, just pay taxes/fees Optional Premier $9.99*/mo SERVICE: Free, just pay taxes/fees Optional Premier $9.99*/mo SERVICE: $7.99*/mo SERVICE: Free, just pay taxes/fees Optional Premier $9.99*/mo 67 Telo Retail $79.99 Telo Air 2 Retail $139.99 My Phone Retail $99.99 StarDial Retail $99.99 *Plus taxes and fees.
Page 68
68 Financials and Metrics Shig Hamamatsu Chief Financial Officer
Page 69
$299M AERR YoY Growth of 25% $30M Free Cash Flow YoY Growth of 50% $44M Adj. EBITDA YoY Growth of 68% Financial Snapshot (as of 2Q FY27) Growing Recurring Revenue Base with Accelerating Free Cash Flow and Adj. EBITDA Generation 69 (1) Financial guidance as of August 26, 2026 (2) Based on subscription revenue reported for the quarter ended July 31, 2026 (3) Annual Exit Recurring Revenue (AERR) based on the results reported for the quarter ended July 31, 2026 (4) Based a trailing twelve-month period ended July 31, 2026 (5) See GAAP to Non-GAAP reconciliation schedules provided in the appendix (4) (5) (4) (5) (3) $332M to $333.5M FY27 Total Revenue Guidance 38% YoY Growth Business Subscription Revenue 99% Quarterly Net Dollar Retention Rate (2) (1) (2)
Page 70
($ in Millions) $12 $16 $17 $15 $18 $22 $157 $176 $199 $222 $239 $252 FY21 FY22 FY23 FY24 FY25 FY26 FY27 Guidance TOTAL AND SUBSCRIPTION AND SERVICES REVENUE Recurring Revenue Growth Provides Visibility and Consistency 70 $257 $237 $216 $192 $169 Product and Other RevenueSubscription and Services Revenue $332.0 - $333.5 $274 $304 - $305 $27 - $30 (1) Financial guidance as of August 26, 2026 (1)
Page 71
CORE SUBSCRIPTION REVENUE Increasing Mix of Business Subscription Driving Overall Revenue Growth 71 ResidentialBusiness Business Portion of Total Subscription and Services Revenue (%) $83 $86 $88 $88 $87 $86 $69 $85 $105 $128 $145 $160 44% 48% 53% 58% 61% 63% FY21 FY22 FY23 FY24 FY25 FY26 18% Business Subscription 5-Year CAGR ($ in Millions)
Page 72
$12.46 $13.41 $14.24 $14.72 $15.26 $15.99 $16.95 53% 56% 62% 64% 66% 70% 72% FY21 FY22 FY23 FY24 FY25 FY26 2QFY27 AVERAGE REVENUE PER USER (ARPU)(1) AND PREMIUM USERS MIX(2) Premium Users Are Driving ARPU Growth 72 ARPU Premium Users Mix (1) ARPU is blended monthly average subscription and services revenue per core user/seat for business and residential users combi ned. ARPU figures shown in the chart represent the data at the end of each fiscal period presented and do not include 2600Hz or Talkatone, since their revenue characteristics differ from other subscription businesses of Ooma. (2) Premium users are subscribers to Ooma Business, Ooma Premier residential service and other premium services. The percentages shown represent premium users mix at the end of each fiscal period presented. Monthly ARPU 2QFY27: Business >$24, Residential ~$10
Page 73
Growing Adjusted EBITDA & Free Cash Flow 73 1. Adjustments to EBITDA are described in the Reconciliation of Non-GAAP Financial Measures tables of Ooma earnings releases. Values are trailing twelve month amounts for each quarter presented. 2. Free cash flow is defined as cash flow from operations minus capital expenditures. Note: See GAAP to Non-GAAP reconciliation schedules included in the appendix. TRAILING 12-MONTH ADJUSTED EBITDA(1) AND FREE CASH FLOW(2) $19.7 $19.8 $20.1 $20.8 $21.5 $23.3 $24.9 $26.5 $29.3 $33.9 $39.1 $44.4 $3.9 $6.1 $8.3 $12.3 $18.2 $20.2 $20.5 $20.2 $19.3 $22.1 $24.5 $30.3 Q3FY24 Q4FY24 Q1FY25 Q2FY25 Q3FY25 Q4FY25 Q1FY26 Q2FY26 Q3FY26 Q4FY26 Q1FY27 Q2FY27 Adjusted EBITDA Free Cash Flow ($ in Millions)
Page 74
Long-Term Target Model (Non-GAAP) 74 ACTUAL RESULTS TARGETS (% Revenue) FY 2025 FY 2026 Q2 FY27 Mid-Term (1-2 Year) Long-Term Subscription & Services Gross Margin 72% 72% 72% 72%-73% 75% - 78% Overall Gross Margin 62% 63% 63% 63%-64% 65% - 70% Sales & Marketing 27% 27% 24% 24%-26% 20% - 25% Research & Development 18% 17% 17% 15%-16% 12% - 15% General & Administrative 9% 9% 8% 8%-9% 7% - 8% Adjusted EBITDA 9% 12% 15% 15-17% 20% - 25% Note: These non-GAAP financial measures exclude stock-based compensation expense and related taxes, amortization of intangible a ssets, certain non-recurring gains and charges, such as acquisition -related costs, litigation costs and restructuring costs These targets/goals are forward-looking, are subject to significant risks, uncertainties and contingencies, many of which are beyond the control of the Company and its management, and are based on assumptions with respect to future decisions, which are subject to change. Actual results will vary and those variations may be material. For a discussion of important factors that could cause these variations, please see the “Risk Factors” section of the Company’s latest Form 10-K or Form 10-Q. Nothing in the presentation should be regarded as a representation by any person that these targets/goals will be achieved and the Company undertakes no duty to update its targets/goals. A reconciliation of non-GAAP measures to corresponding GAAP measures is available in the appendix
Page 75
75 Long-term Financial Target Roadmap Target Time Frame of 3 to 4 Years 2% - 3% 1% - 2% 1% - 2% 3% - 5% 2QFY27 15% 20% - 25% LT Target Gross Margin R&D S&M G&A REVENUE BRIDGE ADJ. EBITDA MARGIN BRIDGE FY26 LT Target Business UCaaS AirDial 2600Hz and Other +$100M +$100M +$30M $274M >$500M Increasing mix of Business users with higher ARPU to drive gross margin growth Operating leverage expected to drive further margin expansion Note: These targets/goals are forward-looking, are subject to significant risks, uncertainties and contingencies, many of which are beyond the control of the Company and its management, and are based on assumptions with respect to future decisions, which are subject to change. Actual results will vary and those variations may be material. For a discussion of important factors that could cause these variations, please see the “Risk Factors” section of the Company’s latest Form 10-K or Form 10-Q. Nothing in the presentation should be regarded as a representation by any perso n that these targets/goals will be achieved and the Company undertakes no duty to update its targets/goals. A reconciliation of non-GAAP measures to corresponding GAAP measures is available in the appendix
Page 76
Projected Drivers of Shareholder Value Goal: Grow Recurring Revenue Base with Accelerating Free Cash Flow and Adj. EBITDA Generation 76 Durable UCaaS Subscription Growth New User Acquisition • Large, under-penetrated SMB segment • Pursue and expand integration partnerships for key SMB verticals • Continue to focus on key Enterprise verticals (hospitality) ARPU Expansion • Drive Office Pro/Pro+ adoption • New AI features for value-added offerings M&A • Disciplined approach to acquire SMB customer base to accelerate revenue & EBITDA growth New Growth Opportunities Large & Unique TAM for POTS Replacement • AirDial (Business POTS) • Telo (Residential POTS) Leverage Reseller & Carrier Partnerships • T-Mobile, Comcast, and other carriers • CLECs & telecom aggregators • Regional ISPs 2600Hz Wholesale Platform • Large conversion opportunity for Broadsoft / Metaswitch users • Flexibility to replace CPaaS- based solution (Service Titan) MyPhone • Unique opportunity for families with young kids Profit & Free Cash Flow Growth Margin Expansion • Business subscription revenue driving overall gross margin expansion • Improved operating leverage through R&D and S&M efficiency • Long-term adjusted EBITDA margin target of 20%+ Free Cash Flow Growth • Expanding gross margin, operating leverage, and low capex requirement expected to drive free cash flow growth • Growing free cash flow to fund organic/in-organic growth as well as opportunistic share buyback
Page 77
77 Acquisitions and Closing Remarks Eric Stang Chief Executive Officer
Page 78
Phone.com (Dec, 2025)FluentStream (Dec, 2025) RECENT ACQUISITIONS Primary Acquisition Strategy 78 *FluentStream and Phone.com revenue and EBITDA are annual run rates at time of closing. • UCaaS providers serving SMB customers • Solid businesses that don’t need fixing • Some gaps is in features are ok • North America based (preferred) • $10-50M in revenue (preferred) • Acquire customers cost-effectively • Broaden S&M reach • Synergy from shared R&D and Ooma scale • Accretive within a couple of quarters • EBITDA 15-40% post acquisition IDEAL TARGETSOBJECTIVES ✓ Highly profitable ✓ Channel opportunities for AirDial ✓ ~$24M revenue, ~$10M EBITDA ✓ Acquired for $45M (~4.5x EBITDA) ✓ Attractive web domain/brand ✓ Synergy opportunities with Ooma Office ✓ ~$22M revenue; ~$1M EBITDA ✓ Acquired for $23.2M (~1x revenue)
Page 79
79 In Closing Leading with differentiated solutions Serving markets at inflection points Engaging big carriers and resale partners Accelerating profitable growth through acquisitions Leveraging our valuable customer base for enhanced profitability
Page 80
80 Creating Oomazing experiences to revolutionize markets Thank you
Page 81
Q&A 81 Note: Virtual participants may submit their questions using the ‘Ask a Question’ tab within the webcast player
Page 82
Appendix: Reconciliation of Adjusted EBITDA 82 Q4FY23 Q1FY24 Q2FY24 Q3FY24 Q4FY24 Q1FY25 Q2FY25 Q3FY25 Q4FY25 Q1FY26 Q2FY26 Q3FY26 Q4FY26 FY 2026 Q1FY27 Q2FY27 Reconciliation of net income (loss) to Adjusted EBITDA: GAAP Net Income (loss) (417)$ (326)$ 271$ 2,285$ (3,065)$ (2,139)$ (2,137)$ (2,364)$ (261)$ (141)$ 1,255$ 1,393$ 3,952$ 6,459$ 2,582$ 3,004$ Reconciling items: Interest (income) expense, net (188) (415) (532) (267) 26 57 103 (14) 35 (163) (221) (165) 432 (117) 771 831 Gain on note conversion - - - - - (980) - - - - - - - - - - Depreciation and amortization 1,034 1,063 1,125 1,041 1,088 1,035 1,038 1,070 1,151 944 1,048 1,022 1,381 4,395 1,177 1,287 Amortization of Intangibles 794 741 692 793 1,484 1,484 1,471 1,406 1,406 1,406 1,406 1,406 2,388 6,606 3,162 3,022 Provision/(Benefit) from Income tax 108 133 267 (3,036) 658 325 438 92 (95) 247 (118) 64 (2,279) (2,086) 156 155 Litigation costs - - 300 - - - 95 75 170 307 83 98 986 1,474 - - Stock - based compensation and related payroll taxes 3,563 3,595 3,695 3,766 4,054 4,508 4,627 4,575 4,507 4,068 3,708 3,813 3,628 15,217 3,618 3,763 Acquisition related costs 157 - - 408 476 - - - - - - 584 1,042 1,626 - - Facilities consolidation gain - - (956) - - - - - - - - - - - - - Restructuring costs - - - - 477 710 - 869 - - 373 - 373 377 382 Adjusted EBITDA 5,051$ 4,791$ 4,862$ 4,990$ 5,198$ 5,000$ 5,635$ 5,709$ 6,913$ 6,668$ 7,161$ 8,588$ 11,530$ 33,947$ 11,843$ 12,444$
Page 83
Appendix: Reconciliation of GAAP Recurring Gross Margin to Non-GAAP Recurring Gross Margin 83 FY25 Q1FY26 Q2FY26 Q3FY26 Q4FY26 Q1FY27 Q2FY27 GAAP recurring gross margin 70.2% 70.0% 69.9% 69.9% 70.7% 70.7% 70.0% Reconciling items: Stock-based compensation and related taxes 0.4% 0.3% 0.3% 0.3% 0.3% 0.3% 0.3% Amortization of intangibles 1.2% 1.2% 1.2% 1.1% 1.3% 1.4% 1.4% Restructuring costs 0.0% 0.0% 0.0% 0.1% 0.0% 0.1% 0.0% Non-GAAP recurring gross margin 71.8% 71.6% 71.3% 71.5% 72.3% 72.5% 71.7% Note: Recurring gross margin is calculated as dividing gross profit for subscription and services by revenue for subscription and services for the periods presented. Gross profit for subscription and services is calculated by subtracting cost of revenue for subscription and services from revenue for subscription and services.
Page 84
Appendix: Calculation of Free Cash flow 84 (in thousands) Q4FY23 Q1FY24 Q2FY24 Q3FY24 Q4FY24 Q1FY25 Q2FY25 Q3FY25 Q4FY25 Q1FY26 Q2FY26 Q3FY26 Q4FY26 Q1FY27 Q2FY27 Net cash provided by operations 3,302$ 1,284$ 3,552$ 1,929$ 5,508$ 3,585$ 7,087$ 8,092$ 7,842$ 3,703$ 6,361$ 6,923$ 10,703$ 6,401$ 13,094$ Less: Capital expenditure (1,304) (1,374) (2,144) (1,366) (1,275) (1,450) (1,742) (1,560) (1,695) (1,223) (1,312) (1,476) (1,581) (1,471) (2,291) Free Cash Flow 1,998$ (90)$ 1,408$ 563$ 4,233$ 2,135$ 5,345$ 6,532$ 6,147$ 2,480$ 5,049$ 5,447$ 9,122$ 4,930$ 10,803$